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My Christmas Moments

My Christmas Moments

What are your favorite Christmas moments? It’s a wonderful question that gets the conversation off crazy crowds, eating too much, and Uncle Lou’s bad breath. I have three, actually… A good friend, one of the kindest, gentlest humans I’ve ever...
Why Doing New Things Is Hard

Why Doing New Things Is Hard

Remember learning how to feed yourself? Neither do I, but I’ll bet we both do just fine now. That’s how doing most new things works; we have to be bad at it until we get good at it. Which reminds me of my recent visit with my son in Denver. We were waiting...
Reading the Signs

Reading the Signs

Remember the gnarly cowboy scout who could look at the ground and tell that 12 men came through (in a hurry) three hours ago? He could read the signs. We all can express our inner gnarly cowboy scouts with Google…to help make better decisions and attract more of...
You are Not Your Customer

You are Not Your Customer

You know this. Everybody says they know this. Yet, most marketing I see suggests company leaders have forgotten. How do I know? People aren’t looking for a “…best in class, end-to-end customer experience solution…”. And people don’t...
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